Contact information

1. Privacy Policy

Last updated: 14.10.2025

At Wearbox, your privacy is important. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

  • Personal info: name, email, phone, shipping & billing address

  • Payment info: processed securely by our payment provider (not stored in full)

  • Order info: products, order date, shipping

  • Technical info: IP address, browser, device, pages visited

  • Marketing info: newsletter preferences

How We Use Your Info

  • Process and fulfill orders

  • Communicate about orders or inquiries

  • Improve website & services

  • Send marketing communications if opted in

  • Comply with legal obligations

Legal Basis (EU GDPR)

  • Consent for marketing

  • Contract to fulfill orders

  • Legal obligation (tax, consumer law)

  • Legitimate interests to improve service

Sharing Your Info

  • We do not sell your data

  • Shared only with payment processors, shipping providers, or authorities if required by law

Cookies & Tracking

  • Used to improve website, analyze performance, and serve relevant marketing ads

  • Manage preferences via browser settings

Your Rights (EU GDPR)

  • Access, correct, or delete personal info

  • Withdraw consent for marketing

  • Object to processing

  • Contact support@wearbox.store to exercise rights

Data Security

  • Appropriate measures to protect data from unauthorized access or loss

Retention

  • Kept only as long as necessary to fulfill orders, comply with law, or resolve disputes

Contact

wearbox.ro@yahoo.com

2. Terms of Service

Last updated: 14.10.2025

General

By using Wearbox, you agree to these Terms. You must be 18+ or have legal capacity in your country.

Account

  • Keep login info confidential

  • Provide accurate info

Orders & Payments

  • Orders subject to acceptance and stock

  • Payments processed securely via provider

Pricing & Taxes

  • Prices in Euros, include VAT

  • Shipping fees added at checkout

  • EU customers: no customs fees

Shipping

  • Orders shipped from EU

  • Delivery: 3–6 business days (standard)

  • Tracking provided

No Returns / Refunds

  • All sales final due to hygiene reasons

  • Damaged/incorrect items: contact within 48 hours for replacement/refund

Product Info

  • Effort made for accurate descriptions and images

  • Colors may vary slightly

Intellectual Property

  • Content on website is owned by Wearbox or licensed

  • Unauthorized use prohibited

Limitation of Liability

  • No indirect or incidental damages

  • Max liability = purchase price

Governing Law

  • Romanian and EU law apply

  • Disputes under Romanian courts

Changes

  • Terms may be updated; continued use = acceptance

Contact

wearbox.ro@yahoo.com

3. Shipping Policy

Last updated: 14.10.2025

Processing Time

  • Orders processed within 1–2 business days after payment

Shipping Methods & Delivery

  • Shipped from EU

  • Standard EU: 3–7 business days

  • Tracking provided

Shipping Costs

  • Standard flat rate: €5 (or €5–€7 depending on destination)

  • Optional Express Shipping: €10–€12, 1–3 business days

  • Fees non-refundable

Customs & Taxes

  • EU customers: no customs or import taxes

  • Non-EU: customer responsible

Issues & Damaged Items

4. Return & Refund Policy

All sales are final.

Damaged or Incorrect Items

  • Contact wearbox.ro@yahoo.com within 48 hours

  • Include order number and photos

  • We provide replacement or refund

EU Consumer Rights

  • Right of withdrawal does not apply to sealed hygiene products once opened

5. Contact Information (with Live Chat)

Need help? Contact us:

Live Chat

  • Click the chat icon on the bottom-right

  • Available Mon–Fri, 9:00–18:00 CET

  • Messages outside hours answered within 24 hours

Email

wearbox.ro@yahoo.com (24–48 hour response)

Contact Form

Include name, email, order number, and message

Business Address

Wearbox does not operate at a physical store or office.